Orders & Delivery Policies

Ordering with Shiretail

All orders need to be completed via our checkout page. If however, you do encounter any difficulties, please contact us by filling out our ‘’contact form’’ and we will be happy to assist you. Whether it’s via credit/debit card or through PayPal, all orders will be held until payment is cleared.

We dispatch orders daily between Monday and Friday, we aim to process and send out every item ordered within 24 hours. However, at times, due to unforeseen circumstances, there can be delays to your shipment. In these circumstances we will try to inform you at the earliest convenience.

Shiretail reserves the right to cancel orders with unverified card accounts and/or those associated with a third party shipping address.

Order turnaround

To ensure you get your order as soon as possible, we ship everyday Monday to Friday except Bank Holidays. There may be occasions where dispatch may be delayed due to unforeseen circumstances and we will endeavour to update you should such a situation arise.

Delivery with Shiretail

All orders placed on shiretail.co.uk come with free 3 to 5 day tracked delivery to Mainland UK.

Shipping times

Only tracked 3 to 5-day UK shipping is available. Please note we do not yet support international shipping outside of the UK.

Our delivery service includes:

– 24 hours dispatch (except weekends and bank holidays).
– UK Mainland delivery between 3-5 working days.

Once your order has been dispatched, you will be emailed with your tracking information where you can track the status of your order. The courier may contact you regarding your order with the telephone number you provided at the time of ordering.

For large and heavy items the delivery courier requires a ‘pre-delivery notice’ which means you need to give a valid contact number on your order so the courier can contact you to arrange a specific delivery day. Please be aware that the delivery driver is only able to deliver goods to the kerbside of your property and is unable to take any items or assemble it for you.

Tracking your order

Once your order is placed, we will send you an email confirmation containing your order number, order info, tracking number and tracking link, keeping you up to date with the whereabouts of your package. Please check your junk/spam folder if you have not received the email in your inbox.