Faq & Help

Does shiretail charge for delivery?

Shipping and handling charges are included in the online item cost for deliveries to locations in the mainland United Kingdom.

Why have I not received my delivery?

There could be a number of reasons for a late delivery, for example adverse weather conditions or bank holidays. Please check for any notices we may have sent detailing the reason for the delay in delivery.

How can I check the status of my order?

Log onto the ‘ My Account ’ section of the website to check the status of your order.

Shipping Information:

We only ship to the mainland UK with the following restrictions:

Restricted and remote postcodes include:

Certain areas of Aberdeen: AB10-16, AB21-25, AB30-39, AB41-43, AB51-53, AB44-45, AB54-56;

British Forces postal addresses: All BF prefixes;

Belfast and Northern Ireland: All BT prefixes;

Certain areas of Dundee: DD6-11;

Certain areas of Edinburgh: EH35-40, EH42-46;

Certain areas of Falkirk: FK14, FK17-21;

Guernsey: All GY prefixes;

Outer Hebrides: All HS prefixes;

Isle of Man: All IM prefixes;

Inverness: All IV prefixes;

Jersey: All JE prefixes;

Certain areas of Kilmarnock: KA27-28;

Kirkwall: All KW prefixes;

Certain areas of Kirkcaldy: KY9-10, KY14-16;

Certain areas of Paisley: PA20-80;

Certain areas of Perth: PH6-50;

Isle of Wight: PO30-41;

Certain areas of Galashiels: TD1-8, TD10-14;

Isles of Scilly: TR21-25;

Shetland Islands: All ZE prefixes.

Postcodes highlighted in bold are restricted.

What happens if my item is damaged?

Please inspect the order before signing for it or as soon as possible afterwards. If goods are damaged at the time you receive them please either refuse delivery, refuse to accept the goods in question, or return them to us. In any event, our satisfaction guarantee and returns policy applies to damaged goods.

Your account:

My Account is where all your details are stored: details, address book, orders, marketing preferences and your wishlist.

• Add multiple delivery and payment addresses
• Change your security password
• Check the status of recently placed orders
• View your order history (fig.1)
• Update your marketing preferences

What happens if I have forgotten my password?

1. If you’ve forgotten your password, select Sign In / Register.
2. Select “Forgot Password?” Then, enter your email address and click “Send Password Reset Link.”Just note that this will deactivate your current password, and a link to reset your password will be emailed to you. Keep in mind that it will expire in 30 minutes and can only be used once. So, be sure to check your spam and trash folders if you don’t see it right away! That said, if the link expires, you can always go ahead and submit a new request.

When will I be charged for my order?

For most products sent directly from our depot, the value of your order will be ring-fenced against your credit/debit card when your order is placed.  If the product is being delivered direct to you from a supplier, for instance in the case of larger products such as electrical appliances, installed items and furniture, you may be charged at any point between confirmation of your order and despatch.

Please note that if you choose to pay by PayPal, your payment will be taken immediately on selected items.

International Shipping:

Currently, shiretail.co.uk offers shipping in the United Kingdom only.

Shipping Address Book:

If the merchandise will be sent to an address other than the billing address, enter the address information under the shipping information area of “My Account.” This information will be updated automatically and stored in your personal address book for future purchases.

Need Help Placing an Order?

If you are experiencing problems with placing an order, please send us an email to ad***@**********co.uk